Index Contacts

Customer Support Center Contacts

  • Customer Hotline: 800-445-1980
  • Axle Hotline:  855-253-0427
  • Software Support Hotline: 855-253-0423
  • Virtual Technician Hotline: 855-253-0420 Option "1"
  • Canton Parts Center Hotline:  330-430-4422
  • Part Order Support for FLLC:   503-745-2500
  • Detroit Connect Portal Support: 855-253-0420 Option "2"
  • DDC Parts Distribution Center:  330-430-4300
    (Order Information Only)
  • DDDL / DRS:  855-253-0423
    Registration or Purchase of DDDL:  Nexiq-Snap On 877-974-3539
  • Mainframe Modem Dial In:  877-332-3425
  • Powernet (DDEC) Screen Issues:  313-592-5959
  • Mailing Address:

    Detroit Diesel
    Box C12
    13400 W. Outer Drive
    Detroit MI 48239

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