Member Services

Support 1-Box Resource Guide  
  1. Aftermarket Resource Center (ARC)

Authorized service technicians are Engine Systems Certified and have taken all required training on Aftertreatment Systems. Please review those courses as needed or use the content as a resource.

Some of the courses are:

  • DD Heavy Duty - Introduction to Aftertreatment System Part I OEP52E and Part II OEP53E
  • 2007 AfterTreatment System (ATS) Introduction OED03
  • DD Heavy Duty - EPA10 ATS Components OEP54E
  • DD Heavy Duty - GHG14 / GHG17 ATS Components OEP55E
  • DPF Cleaning Process OEM14
  • DPF Core Acceptance Video OVV30

You can go to ARC directly (www.DTNAARC.com) or through DTNA Connect.
If you don't have a login, contact your dealer Program Administrator.

  1. How to identify EPA/GHG engine year

There are many ways to determine the EPA/GHG year of an engine. One way is through DTNA

Connect Vehicle Info.

  • Enter your Serial Number (last 6 digits of the VIN) and then scroll down to Engine and find "Series."
  • Within the name you will find:
  •   EPA07, EPA10, GHG14, or GHG17


 

  1. You should know the service maintenance requirements and intervals (found in Operators Manual on DDCSN or Preventative Maintenance manual in PSL).

Every vehicle has the Operators Manual in the glove box. It can also be found online under "Literature" at www.DDCSN.com. Topics include:

Maintenance Schedules

  • oil change intervals
  • air filter change intervals

Fuel and DEF Fluid

  • fuel quality, fuel tank fill levels (full is better), and draining water and sediment out of tanks
  • Proper DEF and fluid levels

System Functionality

  • Dashboard icons (DPF regen light, warning lights, etc.)
  • Video of how exhaust flows: www.demanddetroit.com

** It is very important to know the Operators Manual **

  1. When cleaning the DPFs, what is the difference between liquid clean and
    "bake-n-blow"?

It is important to understand the difference between the two cleaning processes to help the customer choose liquid cleaning over "bake-n-blow" method, which is a less expensive option, but significantly less effective, potentially destructive, and unapproved by Detroit.

  Bottom line: Detroit only recommends liquid clean process!

  1. Are you evaluating a DPF for core return?

It is important to understand the core return procedure to avoid confusion when returning parts for credit. This guide gives explanations and illustrations on what cores are acceptable to return for credit.
Link to the guide on DDCSN (must be logged in to DDCSN)

Also, there is a helpful video on deciding core condition: See video (must be logged in to DTNA Solutions)

  1. Want to know the latest technical info? Search “ATS” on DTNA Solutions.

DTNA Solutions can be found at DTNA Connect and allows anyone in the DTNA network, including dealers and distributors, to post questions or videos. It is a valuable tool to help improve a procedure or to ask a question.

  1. Extended Service Coverage.

Customers can purchase Extended Service Coverage specifically to completely cover various parts and labor costs associated with ATS and DPF.


It would be helpful to be familiar with the coverage options.

  1. What engine overhaul coverage options do customers have?

Customers are encouraged to k​eep their engines running in top shape to have a positive impact on the health of the ATS.
The
StepUP® Overhaul service program is designed to meet varying customer needs through every stage of their engine ownership experience. 
Be familiar with the four progressive overhaul levels for DD Series engines, which help customers maintain overall health of their engine and ATS.


Here is some info on EPA07 DPF cleaning. (GHG coming soon)

  1. VIDEO: SCR NOx Conversion Efficiency Low SPN 4364/FMI 18

If you need clarification on 4364 FMI-18, watch this helpful video (found in DDCSN > Aftertreatment > "Multimedia").

Watch this helpful video. (must be logged in to DDCSN)

  1.  You should be familiar with Virtual Technician and Fault codes!

As a technician, you can learn a lot from looking at the fault codes, especially for ATS issues.

There are several ways to get to VT Dashboard:
 1) directly from the link within  DiagnosticLink
 2) from the link in
DTNA Connect
 
3) link directly to the dashboard:
vt-dtna.freightliner.com/VirtualTechnician/

Looking for codes related to failures can help with reassuring the issue at hand. Look for over-temp codes, absorption codes, plugging codes, fuel codes, and more. These codes have the date and time of the fault event and can help describe a complete story on an issue.

Need more help? Click here for contact/suggestion form.

 

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